naag4 Privacy Policy

01 Who We Are

naag4 is an internationally licensed online gaming and sports betting platform operating under a recognised gaming licence framework. For the purposes of this Privacy Policy, naag4 is the data controller responsible for the personal data of players who access and use the naag4 platform at naag4.net.

This Privacy Policy applies to all personal data processed in connection with your use of the naag4 platform, including the website, any associated mobile interfaces, customer support channels, and all related services offered to players in Pakistan and other permitted jurisdictions.

02 Data We Collect

naag4 collects the following categories of personal data in the course of operating its platform and fulfilling its legal obligations:

naag4 does not collect special category data (such as biometric data, health records, or political opinions) except where expressly required by applicable KYC or anti-money laundering frameworks, and only with appropriate safeguards in place.

03 How We Collect Data

naag4 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion;
• Automated collection: Technical and gaming data collected automatically as you interact with the naag4 platform, including through cookies, server logs, and session tracking;
• Third-party sources: Identity verification data from KYC service providers, fraud signals from fraud prevention partners, and payment confirmation data from JazzCash, EasyPaisa, and banking partners operating in Pakistan;
• Publicly available sources: In limited circumstances, naag4 may supplement player records with publicly available information where this is necessary for AML compliance or fraud investigation purposes.

04 Legal Basis for Processing

naag4 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to create and manage your account, process deposits and withdrawals, and deliver the gaming services you have requested;
• Legal obligation: Processing necessary to comply with naag4's KYC, AML, and responsible gaming obligations under its gaming licence framework;
• Legitimate interests: Processing necessary to protect the security and integrity of the platform, prevent fraud, improve our services, and conduct platform analytics — provided these interests are not overridden by your fundamental rights;
• Consent: Processing for marketing communications, optional cookies, and any other processing activity for which naag4 has sought and obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 How We Use Your Data

naag4 uses your personal data for the following purposes:

• Creating, maintaining, and administering your naag4 account;
• Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer;
• Conducting identity verification and age checks (21+ enforcement) as required under naag4's responsible gaming programme;
• Detecting, investigating, and preventing fraud, money laundering, collusion, and other prohibited conduct on the platform;
• Complying with anti-money laundering (AML) obligations, including transaction monitoring and suspicious activity reporting where legally required;
• Administering bonuses, promotions, and loyalty programmes;
• Providing customer support via live chat and email;
• Sending transactional communications, including deposit confirmations, withdrawal notifications, and security alerts;
• Sending marketing communications where you have provided consent;
• Analysing platform usage patterns to improve naag4 products and services;
• Enforcing naag4's Terms & Conditions and this Privacy Policy.

06 Data Sharing & Disclosure

naag4 shares personal data with third parties only in the following circumstances and only to the minimum extent necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers operating in Pakistan, for the purpose of processing deposits and withdrawals in PKR;
• KYC and identity verification providers: Third-party service providers who assist naag4 in verifying player identity and age, including CNIC verification services;
• Fraud prevention and AML partners: Specialist fraud detection and anti-money laundering service providers who assist naag4 in identifying and preventing financial crime on the platform;
• Gaming regulatory bodies: naag4's gaming licence authority and any affiliated regulatory or audit bodies, where disclosure is required under naag4's licensing obligations;
• Law enforcement and legal authorities: Pakistani or international law enforcement agencies, courts, or regulatory authorities where naag4 is legally required to disclose data, including pursuant to a court order or statutory reporting obligation;
• Professional advisers: Legal, financial, and compliance advisers engaged by naag4, subject to professional confidentiality obligations;
• Business successors: In the event of a merger, acquisition, or sale of all or part of naag4's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers engaged by naag4 are subject to binding data processing agreements that restrict their use of your data to the specific purposes for which it was shared. naag4 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes.

07 International Data Transfers

As an internationally licensed gaming operator, naag4 may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, naag4 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data protection clauses that impose obligations equivalent to those applied within Pakistan;
• Transfer only to jurisdictions that maintain adequate data protection standards as recognised under naag4's licensing framework;
• Technical and organisational security measures commensurate with the sensitivity of the data being transferred.

If you wish to obtain further information about the specific safeguards applied to any international data transfer involving your personal data, you may contact naag4 at [email protected].

08 Data Retention

naag4 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, as required by AML and gaming licence frameworks;
• Financial transaction data: Retained for a minimum of five years from the date of each transaction, in compliance with applicable financial record-keeping requirements;
• Gaming activity data: Retained for a minimum of three years from the date of each gaming session;
• Support and communications data: Retained for a maximum of two years from the date of each communication, unless the content is relevant to an ongoing dispute or investigation;
• Marketing consent records: Retained for the duration of your account and for one year following withdrawal of consent or account closure, whichever is later.

Where naag4 is required by a regulatory body or law enforcement authority to retain data beyond these periods, the longer period shall apply. Upon expiry of the applicable retention period, data is securely deleted or anonymised.

09 Cookies & Tracking Technologies

The naag4 platform uses cookies and similar tracking technologies to operate correctly and to improve your experience. The categories of cookies used by naag4 are as follows:

• Strictly necessary cookies: These cookies are essential for the naag4 platform to function. They manage your authenticated session, maintain your account security, and preserve your in-session preferences. These cookies cannot be disabled as they are integral to platform operation;
• Analytics cookies: These cookies collect anonymised data about how players interact with the naag4 platform — including which pages are visited, session duration, and navigation paths — to help naag4 improve platform performance and content. Analytics cookies are only deployed with your consent;
• Preference cookies: These cookies remember your choices on the platform — such as responsible gaming limit preferences and language settings — to provide a more personalised experience.

naag4 does not use advertising, retargeting, or cross-site tracking cookies. You can manage or disable non-essential cookies at any time through your browser settings, though doing so may affect certain platform features. For further information about the specific cookies deployed by naag4, please contact support.

10 Security Measures

naag4 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the naag4 platform;
• Encryption at rest for stored personal data, financial records, and KYC documentation;
• Role-based access controls limiting access to personal data to authorised naag4 personnel with a verified operational need;
• Multi-factor authentication requirements for internal systems that handle personal data;
• Regular independent security audits and penetration testing of naag4 platform infrastructure;
• Incident response procedures enabling naag4 to detect, contain, and notify affected players of any data breach in a timely manner.

11 Your Data Rights

Subject to applicable law and naag4's legal obligations, you have the following rights in relation to your personal data held by naag4:

• Right of access: You have the right to request a copy of the personal data naag4 holds about you, along with information about how it is used;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data naag4 holds about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to naag4's legal retention obligations;
• Right to restriction: You have the right to request that naag4 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, and to opt out of marketing communications at any time;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the naag4 data protection team at [email protected]. naag4 will respond to all verified data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days with prior notice to you.

12 Children & Minors

The naag4 platform is strictly for players aged 21 years and above. naag4 does not knowingly collect or process personal data relating to persons under the age of 21. Age verification is conducted at the point of account registration and prior to the processing of any withdrawal.

If naag4 becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, all collected data will be reviewed, and the data will be deleted in accordance with naag4's data retention procedures after any legally required reporting obligations have been fulfilled.

If you believe that a minor has registered an account on the naag4 platform, please notify naag4 immediately at [email protected] so that appropriate action can be taken without delay.

13 Marketing Communications

With your consent, naag4 may send you marketing communications about promotions, bonuses, new games, and platform features via email and SMS. Your consent to receive marketing communications is collected during the account registration process and can be updated at any time through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your naag4 account settings panel;
• Clicking the unsubscribe link included in any naag4 marketing email;
• Contacting naag4 support at [email protected] with a request to be removed from all marketing communications.

Opting out of marketing communications will not affect your ability to use the naag4 platform or receive transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts. These transactional communications are necessary for the operation of your account and cannot be opted out of while your account remains open.

14 Changes to This Policy

naag4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing requirements. The most current version of the Privacy Policy will always be accessible on this page, with the effective date clearly indicated at the top of the document.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your data is processed — naag4 will provide advance notice to active players via email or on-platform notification prior to the changes taking effect. Your continued use of the naag4 platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or naag4's handling of your personal data, please contact our data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the naag4 platform
• Response Commitment: naag4 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days